Mission,Vision Statement


VISION STATEMENT

 To be the most efficient water and sewerage provider to all our customers in Malindi District.

Mission

To supply sufficient high quality water and efficient sewerage services to our customers’ satisfaction in

the most effective way.

Values

  1. Pursuit of excellence
  2. Zero tolerance to corruption
  3. Innovativeness
  4. Customer Orientation
  5. Effective Communication
  6. Social Responsibility
  7. Teamwork
  8. Meritocracy
  9. Staff Welfare

 

Services Rendered:

  • Provide clean piped water
  • Test water for quality control from internal and external sources.
  • Provide excellent prompt customer services
  • Conduct research and development to maintain water quality and improve services
  • Provide water connection within three (3) days
  • Provide external services

 

How to become a Mawasco Customer:

  • Obtain, complete and return new connection forms to MAWASCO head office
  • Obtain two (2) passport size photographs for an individual or a corporate stamp
  • Provide a proof of ownership of property

or consent letter from landlord

  • Pay for materials and plumbing for distance

beyond 50 metres

  • Pay new connection fees

Then, MAWASCO will;

  • Process completed forms
  • Send surveyor to determine material required
  • Provide required materials and plumbing for
  • 50 metres
  • Connect with meter
  • Dispatch first bill within one month

Help us help you:

  • Bring new ideas to MAWASCO offices
  • Report bursts and leakages to the MAWASCO offices
  • Report illegal connections/reconnections or else the cost is passed to you
  • Provide all information within a specified time
  • Pay your bills on time at MAWASCO offices in Watamu or Malindi
  • Treat our staff courteously
  • Ensure that all MAWASCO bills are paid before purchasing new property
  • Report any employee misconduct to either the Managing director or Finance Manager.

Customer Inquiries:

  • Visit our customer complaint front desk offices at our area offices
  • Contact Area manager if not satisfied with services recieved
  • Staff will respond to complete and accurate information
  • Use the CONTACT US webpage to post your queries
  • All billing complaints will be handled within 48 hours and technical faults within 12 hours

 

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